[rt-users] RT has the worst reporting system

[Izz Abdullah]

Oddly, I think Ruslan's logic was correct.  We have one for 'Older than x days' and it goes like this:
LastUpdated < 'x days ago'
AND (
 Status = 'new'
  OR Status = 'open')
AND (
Queue = 'General'
  OR Queue = 'Another Queue to Monitor')

You get the idea on the first line...

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Izz Abdullah
Sent: Wednesday, May 02, 2012 1:33 PM
To: 'Ruslan Zakirov'; Michael Newland
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT has the worst reporting system

Isn't the logic there backwards?  Shouldn't it be less than:
Status = 'resolved' && Resolved < '7 days ago'

We use this...I would have to look at the saved search

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ruslan Zakirov
Sent: Wednesday, May 02, 2012 1:20 PM
To: Michael Newland
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT has the worst reporting system

On Wed, May 2, 2012 at 10:18 PM, Michael Newland <Michael.Newland at timco.aero> wrote:
> I am trying to create a query that will search resolved tickets within 
> the past 7 days.  Anyone have any idea how to do this?  Everything I 
> try is not giving me the results I am looking for.

Status = 'resolved' && Resolved > '7 days ago'

--
Best regards, Ruslan.