[rt-users] Can not open ticket with attachment on 4.0.5

[Ruslan Zakirov]

On Wed, May 9, 2012 at 2:52 PM, Juanjo <juanjillo at gmail.com> wrote:
> :( Sorry for my obstination and impatience.
>
> I checked the apache log. If you use fastcgi, the upload limit are around
> 100k. You need to edit the vitualhost definition for RT with this.
>
>
>         <IfModule mod_fcgid.c>
>            # 20MB should be enough
>            MaxRequestLen 20000000
>         </IfModule>
>
> It permit upload files at least 20MB.
>
> Sorry for the all the emails sent without making standart tests.
> Kindest Regards.

mysql also has max_packet_size (spelling may be wrong).


>
>
>
> 2012/5/9 Juanjo <juanjillo at gmail.com>
>>
>> Yes.
>>
>> But i have some extra info.
>> In the time i can´t open ticket with attachment, the mysql is at 90% (or
>> more) of ram memory. I change my my.cnf to make mysql less ram hungry.
>>
>> But it donesn´t he problem, not works fine. I can´t upload if the file is
>> up than 100kb. I get an 500 internal server error. If the file is 24k works
>> fine for uopload, if is miore than 100k i cant upload it.
>>
>>
>>
>> 2012/5/9 Ruslan Zakirov <ruz at bestpractical.com>
>>>
>>> On Wed, May 9, 2012 at 10:52 AM, Juanjo <juanjillo at gmail.com> wrote:
>>> > Sorry :(
>>> >
>>> > From 3.6.5 to 4.0.5 on mysql.
>>>
>>> Have you followed UPGRADING.mysql instructions?
>>>
>>>
>>> >
>>> >
>>> >
>>> >
>>> > 2012/5/8 Ruslan Zakirov <ruz at bestpractical.com>
>>> >>
>>> >> On Tue, May 8, 2012 at 7:21 PM, Juanjo <juanjillo at gmail.com> wrote:
>>> >> > I finished migrate my old RT to new 4.0.5.
>>> >>
>>> >> From which version on what DB?
>>> >>
>>> >> --
>>> >> Best regards, Ruslan.
>>> >
>>> >
>>> >
>>> >
>>> > --
>>> > Un saludo.
>>> > Juanjo Corral
>>>
>>>
>>>
>>> --
>>> Best regards, Ruslan.
>>
>>
>>
>>
>> --
>> Un saludo.
>> Juanjo Corral
>
>
>
>
> --
> Un saludo.
> Juanjo Corral



-- 
Best regards, Ruslan.