[rt-users] RT update from ubuntu distro

[David T. Grayston]

Dominic - thanks for the reply. A few more clicks got me to this page,

https://launchpad.net/ubuntu/+source/request-tracker4/4.0.5-2/+build/3460357

That has the *.deb files for RT 4.0.5 Quantal. I restored my server back to the 4.0.4 install and dpkg with these new *.deb files. All appears to have gone ok but I wasn't prompted about upgrading the database at the end from 4.0.4 - did it happen automatically?

Thanks David
------------------------------------------------------------------
David T. Grayston     Systems & Database Administrator
University of Washington   School of Public Health


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Dominic Hargreaves
> Sent: Friday, May 11, 2012 10:26 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT update from ubuntu distro
> 
> Hi,
> 
> That's the Debian source package. You can rebuild the binary packages if you
> want, but I suspect the prebuilt binary packages will be adequate (look for
> request-tracker*4.deb and rt4-*.deb).
> 
> On Fri, May 11, 2012 at 05:21:21PM +0000, David T. Grayston wrote:
> > Thanks for the reply - I did download 4 files from the quantal dev
> > release,
> >
> > request-tracker4_4.0.5-2.dsc
> > request-tracker4_4.0.5-2.debian.tar.gz
> > request-tracker4_4.0.5-2.orig-thrid-party-source.tar.gz
> > request-tracker4_4.0.5-2.orig.tar.gz
> >
> > I opened these up and poked around but I not quite knowledgeable
> enough to know how to install from these. Which as you say would be better
> than what I've tried.
> >
> > David
> > ------------------------------------------------------------------
> > David T. Grayston?????Systems & Database Administrator University of
> > Washington?? School of Public Health
> >
> > > -----Original Message-----
> > > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > > bounces at lists.bestpractical.com] On Behalf Of Dominic Hargreaves
> > > Sent: Friday, May 11, 2012 12:54 AM
> > > To: rt-users at lists.bestpractical.com
> > > Subject: Re: [rt-users] RT update from ubuntu distro
> > >
> > > On Thu, May 10, 2012 at 10:15:03PM +0000, David T. Grayston wrote:
> > > > I've attempted to update RT from v4.0.4 to v.4.0.5 - the catch is
> > > > the 4.0.4 is
> > > from Ubuntu distro (apt-get install request-tracker4).
> > > >
> > > > I think I've only got one issue at this point and that is the
> > > > distro puts
> > > RT_SiteConfig.pm under "/etc/request-tracker4" not "${RTHOME}/etc/".
> > > I couldn't find a configuration setting for ./configure or one in
> > > config.layout that could be set for this location.
> > >
> > > The Debian patches include a custom config.layout for this, not
> > > included upstream since it doesn't make sense to overwrite the
> > > Debian package files with local installations. I strongly recommend
> > > that you either stick with the Debian packages (and you can look at
> > > installing
> > > 4.0.5 from quantal, the current Ubuntu development release, if you
> > > particularly need it) or switch to a "vanilla" installation in
> > > /opt/rt or wherever makes most sense, not colliding with the packaged
> version.
> > >
> > > > Perhaps minor issue since I can just move RT_SiteConfig.pm to the
> > > > default
> > > folder but it may confuse me down the road.
> > >
> > > If you've done a local install over the top of the Debian package
> > > you are almost guaranteed confusion later (such as when an update is
> > > released to 12.04. or when you upgrade to a newer Ubuntu release).
> > >
> > > --
> > > Dominic Hargreaves, Systems Development and Support Team
> Computing
> > > Services, University of Oxford
> 
> --
> Dominic Hargreaves, Systems Development and Support Team Computing
> Services, University of Oxford