[rt-users] Ticket Communication / Email

[Paul Twigg]

In RT, on a ticket, I will hit the reply button to reply ticket.  Generally the user who initiated the ticket will then reply to that message.  RT picks up that reply and attaches it to the original ticket, but I have no way of seeing that a reply was received in RT.  Is there a way I can configure RT to make a ticket go bold or for something to change in the UI when a new message is received on a ticket?

Thanks

Paul Twigg


[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: C:\Users\lindy.brecknock\Desktop\LinkedIn button w reflection no background.png]<http://ca.linkedin.com/pub/paul-twigg/3/535/b59>[cid:image003.png at 01CD3347.17375810]

PAUL TWIGG
DIRECTOR, ENERGYPLAZA(tm) AND MANAGED SERVICES
paul.twigg at neostreamtech.com<mailto:paul.twigg at neostreamtech.com>

www.neostreamtech.com<http://www.neostreamtech.com/>




NeoStream Technologies Inc.

Suite 600, 800 - 6 Ave SW

Calgary AB Canada T2P3G3

Direct        (587)  794-4864

Main          (403)  245-6625







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