[rt-users] Un deleting tickets

[Ruslan Zakirov]

On Thu, May 17, 2012 at 12:34 AM, Chris Preston
<chris at thetrafalgartravel.com> wrote:
> You spoke of transaction tables, what would be the name of the table.  Why
> would I delete it if I want to keep the transaction, do you mean to change
> the status in that table also back to new or actually delete the
> transactions

The table is called "Transactions". You don't delete the table. Take a
look at the table and
probably you'll get what I ment.

>
> -----Original Message-----
> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf
> Of Ruslan Zakirov
> Sent: Monday, April 30, 2012 9:07 AM
> To: Chris Preston
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Un deleting tickets
>
> On Thu, Apr 26, 2012 at 20:44, Chris Preston
> <chris at thetrafalgartravel.com> wrote:
>> Hello all,
>>
>> I had set the status to deleted for thousands of records in a particular
>> queue.  I have now found out that we still need them.  So I went into the
>> tickets table and updated the records that were set to deleted and put
> them
>> to new.  I also changed the date of a tickets and set it to an earlier
> date.
>>
>>
>>
>> Is this all that I needed to do or what does the system actually do when a
>> record is set to deleted.
>
> RT also records Status change in Transactions table. You may want to
> delete those records.
>
>
> --
> Best regards, Ruslan.
> -----
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-- 
Best regards, Ruslan.