[rt-users] If I change domain name, how screwed am I?

[Ruslan Zakirov]

On Wed, May 16, 2012 at 2:35 AM, Bill Cole
<rtusers-20090205 at billmail.scconsult.com> wrote:
> On 15 May 2012, at 16:32, Mister IT Guru wrote:
>
>> Hi guys,
>>
>> I know I've lurked on the list for years, but I've never really ever had a
>> problem with RT. Until now, I've been asked to change the domain name for an
>> RT instance, and I'm thinking, this is going to be a bad day! Does anyone
>> have any advice if this is possible?
>
>
> It should work just fine. We routinely dump our production DB and reload it
> into our test server and don't get breakage. It's all about getting
> RT_SiteConfig.pm right. The settings that you are likely to need to change
> are Organization, RTAddressRegexp, SendmailArguments, CorrespondAddress,
> CommentAddress, WebDomain, and rtname. Or maybe just a few if you've
> parameterized some of those from rtname or Organization.

Changing Organization requires changes in Links table, without this change links
between objects would be wrong.

Changing rtname or subject tags on particular queues involve setting
EmailSubjectTagRegex, without adjustment replies to old tickets would create new
tickets instead of updating old.

Changing email addresses involves adjusting RTAddressRegexp, without adjusting
RT may add old addresses as watchers on tickets or send emails to itself.
-- 
Best regards, Ruslan.