[rt-users] Is there a shortcut to get the ticket creation comments in a template?

[Paul Tomblin]

On Thu, May 17, 2012 at 4:15 PM, Paul Tomblin <ptomblin at xcski.com> wrote:
> I'm currently using this:
>
> {
>        my $attachments = RT::Attachments->new(RT->SystemUser);
>        $attachments->LimitByTicket($ticket->id);
>        $attachments->Limit( ALIAS    => $attachments->TransactionAlias,
>                                                 FIELD    => 'Type',
>                                                 OPERATOR => '=',
>                                                 VALUE    => 'Create',
>                                                 ENTRYAGGREGATOR => 'OR',
>                                                 CASESENSITIVE   => 1
>                                           );
>
>        my $subject;
>        my $summary;
>        while (my $att = $attachments->Next) {
>          $subject = $att->Subject;
>          $summary = $att->Content;
>        }
>
>       $summary;
> }
>
> This is for intermediate reminders, not for the creation, so I can't
> use $Transaction->Content()


It looks like
{
    $Ticket->Transactions->First->Content;
}

Does the same thing.  Cool.


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