[rt-users] Issue with RT::Extension::MoveRules? Perhaps a bug in 4.0.X?

[Shane Painter]

All,

Running RT v4.0.5 w/MoveRules v0.01 enabled (see below for config details) we see the following troublesome behavior.

When clicking on "Basics" or "Jumbo" within a ticket, the dropdown list showing the current Queue seems to be reset to the 'first' (alphabetically) enabled queue. This is problematic, as any user who is updating a custom field must also be certain to re-submit the correct queue when saving, else - the ticket will magically disappear from the correct queue and land in the first enabled queue. Attached are screenshots showing the incorrect behavior.

In the example screenshots, Ticket #106 is in the "Tier 2" queue. When clicking on either Basic or Jumbo to modify the ticket CFs, you will  see that the queue dropdown reverts to the first enabled queue. In this case it is "Tier 1".

Disabling MoveRules seems to fix the issue when modifying via Basic; however, when using Jumbo the problem still exists ?!?!

Any assistance resolving this would be greatly appreciated! Please let me know if I can provide any further details/explanation on this...

Thanks in advance,
-Shane
---
Here's the MoveRules section of RT_SiteConfig.pm:

# Configuration for MoveRules
Set( @MoveRules,
        # From 1. Tier 1 - Help Desk -> Other Queues
        {
                From    => '1. Tier 1 - Help Desk',
                To      => '2. Tier 2 - Service Desk',
                ShowAction => 1,
        },
        {
                From    => '1. Tier 1 - Help Desk',
                To      => '3. Tier 3 - Service Desk',
                ShowAction => 1,
        },

        # From 2. Tier 2 - Service Desk -> Other Queues
        {
                From    => '2. Tier 2 - Service Desk',
                To      => '1. Tier 1 - Help Desk',
                ShowAction => 1,
        },
        {
                From    => '2. Tier 2 - Service Desk',
                To      => '3. Tier 3 - Service Desk',
                ShowAction => 1,
        },

        # From 3. Tier 3 - Service Desk -> Other Queues
        {
                From    => '3. Tier 3 - Service Desk',
                To      => '2. Tier 2 - Service Desk',
                ShowAction => 1,
        },
        {
                From    => '3. Tier 3 - Service Desk',
                To      => '1. Tier 1 - Help Desk',
                ShowAction => 1,
        },

        # From 4. Data - Service Desk -> Other Queues
        {
                From    => '4. Data - Service Desk',
                To      => '4. Data - Service Desk',
                ShowAction => 1,
        },

        # From 5. IT - Service Desk -> Other Queues
        {
                From    => '5. IT - Service Desk',
                To      => '6. IT - Service Delivery',
                ShowAction => 1,
        },

        # From 7, Change Management -> Other Queues
        {
                From    => '7. Change Management',
                To      => '8. Release Management',
                ShowAction => 1,
        },

        # From 8. Release Management -> Other Queues
        {
                From    => '8. Release Management',
                To      => '9. Continual Improvement',
                ShowAction => 1,
        }
);

# End Configuration for MoveRules


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