[rt-users] Require owner before update

Mayk Backus backus at nlcom.nl
Fri May 18 07:49:27 EDT 2012


Hi List,

I'm searching the list but can't find anything usefull for now. At our 
site, a lot of agents lack becoming owner of tickets.  I want them to 
take a ticket first and then start working on it. Is there a way to 
force this that the must be an owner set ?

thanks in advance.

Regards,

Mayk




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