[rt-users] How do I override a default scrip?

Bill Cole rtusers-20090205 at billmail.scconsult.com
Fri May 18 15:47:39 EDT 2012


On 18 May 2012, at 14:45, Paul Tomblin wrote:

> How can I override a default scrip for a queue?

You don't. A Scrip is either Global or limited to a single Queue, and is 
either enabled or disabled in that scope. If you have a Scrip that you 
want to apply to all Queues except for one, you need to disable the 
Global version and replicate it in all Queues except for one.

Another option is to modify the Global Scrip with a User Defined 
Condition that returns 0 if the Queue is one that you want to exempt.

> If I define a new
> scrip with the same name as an existing one, it runs both of them.

Yes, it does. Scrips are objects that point to Queues by ID, Queues are 
not objects that point to Scrips by name.



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