[rt-users] RT issues

[Thomas Sibley]

On 05/22/2012 12:56 PM, Evan Soward wrote:
> Thank you Thomas for your assistance, I'm almost there.   Everything
> appears to work except for the actual mail into rt;  There is an "rt"
> user in rt who will receive the emails.  There is also "rt" in the
> aliases file for postfix.  Thank you for your input, Evan

You do _not_ need to create a special user inside RT to receive mail...
there is no need for a user named "rt".

> # /opt/rt4/bin/rt-mailgate --queue BigBrother --action correspond --url http://rdbart001.rdba.remotedbaexperts.com --debug < /tmp/TEST-THIS
> /opt/rt4/bin/rt-mailgate: temp file is '/tmp/jDjeCKsFU6/zBd0zwFzzD'
> /opt/rt4/bin/rt-mailgate: connecting to http://rdbart001.rdba.remotedbaexperts.com/REST/1.0/NoAuth/mail-gateway
> not ok - Could not load a valid user

Look at your webserver logs for RT.  They'll probably tell you about
granting rights.