[rt-users] emails on ticket updates not being sent in 4.0.6

[Jeff Blaine]

On 5/23/2012 4:23 PM, Thomas Sibley wrote:
> On 05/23/2012 04:04 PM, Jeff Blaine wrote:
>> I'll point out, too, for more data ... that before I did the
>> patching yesterday, I did a:
>>
>>      mkdir SAVE
>>      cp -rp bin lib share local etc SAVE
>>
>> Looking at the new lib/RT/Interface/Email.pm from the patch, and
>> looking at the diff IN the patch file itself, I saw nothing
>> requiring any new code or DB references, so tried dropping the
>> old "SAVE/lib/RT/Interface/Email.pm" file back in place. It bought
>> me nothing.
>
> Did you restart apache after this?  We see no reason why this shouldn't
> work, and it works locally for us.  (And if you don't use RT's VERP
> support, it won't even leave you vulnerable.)
>
> Can you try it again, making sure to restart apache, and verify if it
> does or does not work?

I did restart Apache, however I remembering now that we have
quite a bit of the correspond scrips disabled (but no, this
has not just been a "Problem Exists Between Chair and Keyboard"
situation).

Tickling some RT email via a ticket update (owner change) does
in fact send email properly with the old Email.pm in place.