[rt-users] reduce duplicate emails to ccadmin when owner

[Gilbert Rebeiro]

Hi All,

I never got anyone's feedback on this situation.
I would really appreciate someone else's experience to provide a 
solution to this user.

Thanks in advance,
Gilbert.

On 10/04/2012 6:58 AM, Gilbert Rebeiro wrote:
> Hi,
>
> We are using RT 4.0.0 all is working well.
>
> We have a couple of users that are ccadmins to several queues.
>
> They are obviously getting bombarded with emails.
>
> They can't differentiate the ones they receive because they are 
> cc:admins.
>
> They really need to see the ones that there has been a reply or 
> comments, the changes of status or queues are less important.
>
> They really need to know when they are assigned a ticket or they are 
> the owner and something happens to the ticket.
>
> They want 2 email addresses - one for the ccadmin stuff and one for 
> their user.
>
> Any suggestions?
>
> Thanks
> GIlbert.
>
>