[rt-users] $ResolveDefaultUpdateType in 4.0.6

[Max McGrath]

Hi All -

Just upgraded to 4.0.6.  I'm trying to change the  *
$ResolveDefaultUpdateType* as I had it in 3.8.8.

I've put the following into my RT_SiteConfig.pm but the DefaultUpdateType
for *resolve* is still set to *Comments* in the WebUI.

 default => {
        actions => [
            'new -> open'     => { label => 'Open it', update => 'Respond'
},
            'new -> resolved' => { label => 'Resolve', update => 'Respond'
},
            'new -> rejected' => { label => 'Reject',  update => 'Respond'
},
            'new -> deleted'  => { label => 'Delete' },

            'open -> stalled'  => { label => 'Stall',   update => 'Comment'
},
            'open -> resolved' => { label => 'Resolve', update => 'Respond'
},
            'open -> rejected' => { label => 'Reject',  update => 'Respond'
},

            'stalled -> open'  => { label => 'Open it' },
            'resolved -> open' => { label => 'Re-open', update => 'Comment'
},
            'rejected -> open' => { label => 'Re-open', update => 'Comment'
},
            'deleted -> open'  => { label => 'Undelete' },
        ],
    },

Again, my main goal is to have the update type be *respond *when *resolving
*a ticket.  I've already followed the instructions here (
http://requesttracker.wikia.com/wiki/CustomStatusesInRt4), but my custom
update types don't seem to be getting set.

Am I missing something?
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu
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