[rt-users] CC Options for UnPrivileged Users
kenn.crocker at gmail.com
Tue May 29 23:56:55 EDT 2012
I believe that RT has an option in the configuration to automatically add
email CC's as ticket CC's.
You can have that option applied RT-Wide or on a Queue by Queue basis.
>From there it is just a matter of notification scrips.
Hope this helps.
On Tue, May 29, 2012 at 3:53 PM, Joe Kirby <kirby at umbc.edu> wrote:
> How would I adjust RT setup to allow for the requestor to include a CC for
> ongoing correspondence
> Any ideas welcomed
> Joe Kirby , Assistant Vice President, Business Systems
> Division of Information Technology (DoIT)
> Support Response - http://www.umbc.edu/doit
> Administration 627
> Office - 410-455-3020
> Email - kirby at umbc.edu
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