[rt-users] CC Options for UnPrivileged Users

Kenneth Crocker kenn.crocker at gmail.com
Tue May 29 23:56:55 EDT 2012


Joe,

I believe that RT has an option in the configuration to automatically add
email CC's as ticket CC's.

You can have that option applied RT-Wide or on a Queue by Queue basis.

>From there it is just a matter of notification scrips.

Hope this helps.

Kenn

On Tue, May 29, 2012 at 3:53 PM, Joe Kirby <kirby at umbc.edu> wrote:

> How would I adjust RT setup to allow for the requestor to include a CC for
> ongoing correspondence
>
> Any ideas welcomed
>
> Thanks
>
> Joe
>
> Joe Kirby ,  Assistant Vice President, Business Systems
> Division of Information Technology (DoIT)
> Support Response -   http://www.umbc.edu/doit
> Administration 627
> Office - 410-455-3020
> Email - kirby at umbc.edu
>
>
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