[rt-users] RT Unpriv user issue

[Kenneth Crocker]

Joe,

I believe that it is under "ParseCC'..." something like that in the
RT_Config.pm file. You would make you settings in the RT_SiteConfig.pm
file. Back in 3.6 and 3.8 (maybe) this option only worked RT wide. Then I
believe either Ruslan or someone created a scrip that could do the same
thing on a Queue by Queue basis. In 4.x, I thought this feature was offered
with RT-wide or Queue by Queue options. I could be wrong cause I haven't
looked specifically at that feature in awhile. This is purely by memory and
I'm VERY old.

Hope this helps.

Kenn

On Wed, May 30, 2012 at 1:18 PM, Joe Kirby <kirby at umbc.edu> wrote:

> Kenn
>
> I am unable to see anything in the config settings that addresses this
>
> My Priv users always have this option. I have several folks who are UnPriv
> who would like this after the ticket has been created
>
> Thanks
>
> Joe
>
> Joe Kirby ,  Assistant Vice President, Business Systems
> Division of Information Technology (DoIT)
> Support Response -   http://www.umbc.edu/doit
> Administration 627
> Office - 410-455-3020
> Email - kirby at umbc.edu
>
>
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