[rt-users] RT - suggestion for ticket management

[Kenneth Crocker]

Hemant,

Not a bad idea, but I believe you might be able get the same thing by
creating a search and using in a Dashboard.

Kenn

On Wed, May 30, 2012 at 1:35 PM, Hemant "Winter" Shewnarain <
hshewnarain at onestopmedia.com> wrote:

> Hi,
>
> I am working with my Manager on testing your new 4.0.5 release. I wanted
> to ask about the
> Tickets Page.
> At the bottom there is the history of documentation of notes made on the
> ticket. I was
> wondering if there is a module available to provide a second tab called
> "Actions" this tab
> will only house information posted by a user. it will be added with a
> submit button and a
> link-line will be added to the history showing that someone added to the
> notes (actions
> taken to try and resolve issue).
> If this is not clear enough please contact me back to discuss further.
>
> --
> Hemant "Winter" Shewnarain
> Operations Technical Support Specialist
> PH: 416-646-7867 ext 99
> 266 King Street West<http://maps.google.com/maps?q=266+King+St.+W.+Toronto,+ON&spn=0.027016,0.078192&hl=en>,
> Suite 300
> Toronto, ON  M5V 1H8
> http://www.onestopmedia.com/
>
>
> Canada’s Largest Digital Out-of-Home Company
> Member of CODACAN, OMAC, & COMB
>
> *PROUD PARTNER OF OUR OLYMPIC ATHLETES*
>
> **
> *
> *
>
>
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