[rt-users] RT 4 Upgrade Slow Performance - CustomFields?

[Kenneth Crocker]

Nathan,

It could be caused by granting wholesale permissions Globally for everyone
to Queues/Tickets and Custom Fields and that would make RT spend a lot of
time checking for permissions.

just a thought.

Kenn

On Wed, May 30, 2012 at 7:37 AM, Nathan Baker <bakern at gmail.com> wrote:

> I'm going to try and separate this thread since my issue doesn't seem to
> be related to the Search page or the SelectOwner field.  Using the Mason
> Profiler did give me some info though, it looks like it might be due to
> some custom fields:
>
> =Mason= localhost -
> /Ticket/Elements/ShowCustomFields {{{
> =Mason= localhost -
> /Elements/ShowCustomFields {{{
> =Mason= localhost -
> /Elements/ShowCustomFields }}} 2.0221
> =Mason= localhost -
> /Ticket/Elements/ShowCustomFields }}} 2.0261
> ...
> =Mason= localhost -     /autohandler }}} 3.2073
>
> Is it normal that having 1-2 custom fields with about 10-20 options for
> each would cause this extra delay.  I know 2 seconds doesn't seem like
> much, but it can sometimes be longer.  Can anyone give me any tips as to
> what the issue could be?  Is Mason maybe caching that differently?
>
> Thanks,
> Nate
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120530/904bbb5f/attachment.htm>