[rt-users] Look up User by Attribute in Scrip

Ram ram0502 at gmail.com
Thu Nov 1 15:59:59 EDT 2012

> Date: Sat, 27 Oct 2012 13:14:22 -0500
> From: "ktm at rice.edu" <ktm at rice.edu>
> To: Ram <ram0502 at gmail.com>
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Look up User by Attribute in Scrip
> Message-ID: <20121027181422.GA21544 at aart.rice.edu>
> Content-Type: text/plain; charset=us-ascii
> On Fri, Oct 26, 2012 at 04:52:37PM -0700, Ram wrote:
>> Hey folks,
>> I'm writing a scrip to help us manage our voicemails in RT. The
>> voicemails arrive via email as attachments and the extension of the
>> recipient is the only distinguishing characteristic in the email. How
>> can I load an RT user in a script given only their work telephone?
>> thanks!
>> ram
> Hi Ram,
> You will need to lookup their phone number in a table that has their
> user information. Here this is all available in our campus LDAP directory
> so some simple Net::LDAP calls can be used for this. It could also pull
> the information from an RT custom field for the user as well.

Thanks, but as you probably saw I was actually looking for the RT
search method back into the RT user definition.

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