[rt-users] How to change the subject tag of a queue while allowing the use of the old subject tag as well?

Mátyás Selmeci matyas at cs.wisc.edu
Fri Nov 2 20:07:25 EDT 2012


I would like to change the subject tag of a queue without causing issues 
for users that are still using the old subject tag.

For example, if I change the subject tag of QUEUE from OLD to NEW, then 
new messages would be sent out with a subject like: "[NEW #2468] Foo". 
However, users responding to tickets made before the rename would reply 
with a subject like "[OLD #1234] Foo". I would still like the 
correspondence to go to ticket #1234. But what currently happens is that 
RT does not recognize the subject and creates a new ticket instead.

I have searched the archives and Google, but haven't found a clear 
answer. How can I do this? I am using RT 3.8.8.



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