[rt-users] Infinite loop of ticket creation

Robert Wysocki robert.wysocki at contium.pl
Thu Nov 8 01:17:11 EST 2012

Dnia 2012-11-07, śro o godzinie 10:12 -0500, Kevin Falcone pisze:
> On Wed, Nov 07, 2012 at 10:39:21AM +0100, Robert Wysocki wrote:
> > Leaving aside the original issue - why is that? Is this behavior
> > hardcoded or is it a question od default scrips?
> When email comes in, RT loads by the email address and looks for that
> email address in the EmailAddress field and then in the Name field.
> When email goes out, RT already has the user, and fetches the
> EmailAddress to send them mail.  Since it's blank, it skips the user.
> That's why this particular trick works.

Neat :) Thanks, good to know.

Robert Wysocki
administrator systemów linuksowych
Contium S.A., http://www.contium.pl

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