[rt-users] Require Custom Field for Status Change?

Thomas Sibley trs at bestpractical.com
Mon Nov 5 13:47:32 EST 2012

On 11/05/2012 08:56 AM, Mike Kennedy wrote:
> Does anyone have a suggestion about how I might go about requiring
> some set of custom fields to be filled before a status change can
> happen? We have a queue that I have on a custom lifecycle. In order
> to allow a transition from one status "user testing" to "resolved", I
> want to require that two custom fields are filled out.

There's actually an extension we've written to do this
(RT-Extension-MandatoryOnTransition), which is currently getting
polished.  It should be released soon, if you can wait.

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