[rt-users] Spreadsheet esq

Lake, Seth M (Vangent) Seth.Lake at vangent.com
Thu Nov 8 13:50:27 EST 2012

An interesting idea, but I'm not seeing how it ties in to newly generated tickets.  So when a user clicks on New Ticket in the Cabling queue how does RT know to grab an RTFM article to use as a template?
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