[rt-users] rt 4.0.8 and unknown charsets

[Arkadiusz Miśkiewicz]

Hi,

rt 4.0.8 installation and rt-mailgate script quite often cannot deliver 
message to rt because:

[pid  8672] write(2, "RT server error.\n\nThe RT server which handled your 
email did not behave as expected. It\nsaid:\n\nUnknown encoding 'iso-8859-8-i' 
at /usr/share/perl5/vendor_perl/RT/I18N.pm line 542\n\nStack:\n  
[/usr/share/perl5/5.12.4/Carp.pm:62]\n  
[/usr/lib/perl5/vendor_perl/5.12.0/i686-pld-linux-thread-
multi/Encode.pm:189]\n  [/usr/share/perl5/vendor_perl/RT/I18N.pm:542]\n  
[/usr/share/perl5/vendor_perl/RT/I18N.pm:214]\n  
[/usr/share/perl5/vendor_perl/RT/I18N.pm:210]\n  
[/usr/share/perl5/vendor_perl/RT/EmailParser.pm:282]\n  
[/usr/share/perl5/vendor_perl/RT/Interface/Email.pm:1433]\n  
[/usr/share/rt/html/REST/1.0/NoAuth/mail-gateway:61]\n\n", 621) = 621


iso-8859-8-i is actually valid encoding 
(http://en.wikipedia.org/wiki/ISO-8859-8-I)

The question is - can rt be configured/changed that way it treats unknown 
charsets as ascii or utf8? I really prefer to have borked charset than to 
loose message.

-- 
Arkadiusz Miśkiewicz, arekm / maven.pl