[rt-users] rt 4.0.8 and unknown charsets

Thomas Sibley trs at bestpractical.com
Fri Nov 9 05:02:51 EST 2012

On 11/09/2012 01:47 AM, Arkadiusz Miśkiewicz wrote:
> iso-8859-8-i is actually valid encoding 
> (http://en.wikipedia.org/wiki/ISO-8859-8-I)

Try putting this in your RT_SiteConfig.pm:

    use Encode;
    use Encode::Alias;
    define_alias("iso-8859-8-i" => "iso-8859-8");

and then restarting RT.

The wikipedia page for ISO-8859-8 sheds some light on the difference:

    Nominally ISO-8859-8 is for “visual order”, and ISO-8859-8-I is for
    logical order. But usually in practice, and required for HTML and
    XML documents, ISO-8859-8 also stands for logical order text.

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