[rt-users] Spreadsheet-esq Web Input

Thomas Sibley trs at bestpractical.com
Fri Nov 9 18:03:52 EST 2012

On 10/31/2012 01:59 PM, Lake, Seth M (Vangent) wrote:
> been playing aorund with this for a few day now.  Able to design a table
> in the WYSIWYG and have it email out properly (by setting the contect to
> html in the templates) and show properly in the history (by pbypassing
> the scrubber).  still having an issue populating the Description field
> on a new ticket though.  any help is appreciated.

Rather than bypassing the scrubber, push the tags you need into

> I managed to hack together my first callback from Create.html and it
> works (yay!) but it's populating the WYSIWYG with unformatted text.  if
> anyone knows how to make this pop as an actual table please shoot me a line.

All message boxes (Elements/MessageBox) start as <textarea>s which are
then optionally upgraded to a rich text editor if preferred using
JavaScript.  The assumption is that the <textarea> always starts with
plain text and so it is HTML escaped before upgrading to the rich text

I'd investigate the CKEditor's JS API docs for ways to set HTML content,
and then do that from your callback.  Another option is setting the
MessageBox Content to HTML and then tricking RT into thinking it's
already HTML escaped (by setting CKEditorEncoded appropriately), but
that sounds much more fragile and open to abuse.

BTW, your callback will want to check and make sure there isn't already
Content, otherwise you'll overwrite the submitted message every time.

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