[rt-users] RT Bug?

[Ruslan Zakirov]

Hi,

We have a branch that improves sitatuation with unknow encodings. It
will be part of future 4.0.x releases.

On Mon, Nov 12, 2012 at 8:16 PM, sac <sac at cse.unl.edu> wrote:
> We recently had a request submitted to our RT system (version 4.0.4 on a
> Linux Mint 13 box) that caused a crash.  I have narrowed this down to the
> fact the e-mail had a header that read "Content-Type: TEXT/PLAIN;
> charset=X-UNKNOWN; format=flowed" and this caused RT to crash:
>
> cse-rt ~ # cat emailmessage | /usr/bin/rt-mailgate --debug --queue general
> --action correspond --url https://cse-rt.unl.edu/
> /usr/bin/rt-mailgate: temp file is '/tmp/E0FHMLj0Le/l_8jE5Tohr'
> /usr/bin/rt-mailgate: connecting to
> https://cse-rt.unl.edu//REST/1.0/NoAuth/mail-gateway
> Unknown encoding 'x-unknown' at /usr/share/request-tracker4/lib/RT/I18N.pm
> line 540
>
> Stack:
>   [/usr/share/perl/5.14/Carp.pm:79]
>   [/usr/lib/perl/5.14/Encode.pm:187]
>   [/usr/share/request-tracker4/lib/RT/I18N.pm:540]
>   [/usr/share/request-tracker4/lib/RT/I18N.pm:214]
>   [/usr/share/request-tracker4/lib/RT/I18N.pm:210]
>   [/usr/share/request-tracker4/lib/RT/EmailParser.pm:282]
>   [/usr/share/request-tracker4/lib/RT/Interface/Email.pm:1405]
>   [/usr/share/request-tracker4/html/REST/1.0/NoAuth/mail-gateway:61]
>
> RT server error.
>
> The RT server which handled your email did not behave as expected. It
> said:
>
> Unknown encoding 'x-unknown' at /usr/share/request-tracker4/lib/RT/I18N.pm
> line 540
>
> Stack:
>   [/usr/share/perl/5.14/Carp.pm:79]
>   [/usr/lib/perl/5.14/Encode.pm:187]
>   [/usr/share/request-tracker4/lib/RT/I18N.pm:540]
>   [/usr/share/request-tracker4/lib/RT/I18N.pm:214]
>   [/usr/share/request-tracker4/lib/RT/I18N.pm:210]
>   [/usr/share/request-tracker4/lib/RT/EmailParser.pm:282]
>   [/usr/share/request-tracker4/lib/RT/Interface/Email.pm:1405]
>   [/usr/share/request-tracker4/html/REST/1.0/NoAuth/mail-gateway:61]
>
>
> As far as I've been able to determine, any message with the header in
> question causes a crash. I have not been able to determine how the
> "X-UNKNOWN" header was added, but the original mail client was a recent
> version of Alpine.
>
>
> --------
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-- 
Best regards, Ruslan.