[rt-users] RT Bug?

[David Moreau Simard]

Hi there,

Chiming in to say that we're also having this issue on RT version 3.8.15.
This other thread also references the issue: 
http://www.gossamer-threads.com/lists/rt/users/108219

Should we expect a fix on the 3.8.x branch as well ? It's a rather 
inconvenient bug considering it wasn't present before our upgrade from 
3.8.8.

Thanks,

*David Moreau Simard*/
    IT Specialist/

On 12-11-12 11:20 AM, Ruslan Zakirov wrote:
> Hi,
>
> We have a branch that improves sitatuation with unknow encodings. It
> will be part of future 4.0.x releases.
>
> On Mon, Nov 12, 2012 at 8:16 PM, sac <sac at cse.unl.edu> wrote:
>> We recently had a request submitted to our RT system (version 4.0.4 on a
>> Linux Mint 13 box) that caused a crash.  I have narrowed this down to the
>> fact the e-mail had a header that read "Content-Type: TEXT/PLAIN;
>> charset=X-UNKNOWN; format=flowed" and this caused RT to crash:
>>
>> cse-rt ~ # cat emailmessage | /usr/bin/rt-mailgate --debug --queue general
>> --action correspond --url https://cse-rt.unl.edu/
>> /usr/bin/rt-mailgate: temp file is '/tmp/E0FHMLj0Le/l_8jE5Tohr'
>> /usr/bin/rt-mailgate: connecting to
>> https://cse-rt.unl.edu//REST/1.0/NoAuth/mail-gateway
>> Unknown encoding 'x-unknown' at /usr/share/request-tracker4/lib/RT/I18N.pm
>> line 540
>>
>> Stack:
>>    [/usr/share/perl/5.14/Carp.pm:79]
>>    [/usr/lib/perl/5.14/Encode.pm:187]
>>    [/usr/share/request-tracker4/lib/RT/I18N.pm:540]
>>    [/usr/share/request-tracker4/lib/RT/I18N.pm:214]
>>    [/usr/share/request-tracker4/lib/RT/I18N.pm:210]
>>    [/usr/share/request-tracker4/lib/RT/EmailParser.pm:282]
>>    [/usr/share/request-tracker4/lib/RT/Interface/Email.pm:1405]
>>    [/usr/share/request-tracker4/html/REST/1.0/NoAuth/mail-gateway:61]
>>
>> RT server error.
>>
>> The RT server which handled your email did not behave as expected. It
>> said:
>>
>> Unknown encoding 'x-unknown' at /usr/share/request-tracker4/lib/RT/I18N.pm
>> line 540
>>
>> Stack:
>>    [/usr/share/perl/5.14/Carp.pm:79]
>>    [/usr/lib/perl/5.14/Encode.pm:187]
>>    [/usr/share/request-tracker4/lib/RT/I18N.pm:540]
>>    [/usr/share/request-tracker4/lib/RT/I18N.pm:214]
>>    [/usr/share/request-tracker4/lib/RT/I18N.pm:210]
>>    [/usr/share/request-tracker4/lib/RT/EmailParser.pm:282]
>>    [/usr/share/request-tracker4/lib/RT/Interface/Email.pm:1405]
>>    [/usr/share/request-tracker4/html/REST/1.0/NoAuth/mail-gateway:61]
>>
>>
>> As far as I've been able to determine, any message with the header in
>> question causes a crash. I have not been able to determine how the
>> "X-UNKNOWN" header was added, but the original mail client was a recent
>> version of Alpine.
>>
>>
>> --------
>> We're hiring! http://bestpractical.com/jobs
>
>