[rt-users] relations between reminder and ticket

[Chris O'Kelly]

Hi,

sounds like you deleted some rows directly in the database. You should use the Shredder to fully delete items in RT, rather than playing in the DB directly.

For now I would suggest you check out the docs for rt-validator, which may be able to help you find the orphaned rows.

Regards


Chris O'Kelly
Web Administrator

Minecorp Australia
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From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Asanka Gunasekera
Sent: Wednesday, 14 November 2012 3:13 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] relations between reminder and ticket


Hi I am getting this messages "Couldn't find Ticket for reminder 2189. Please contact administrator." though I am running this cleanup scripts, can some one tell me what is going on

This is not for all the reminders that I see this message, once in a while this would appear and I need to clean them up from the backend

Thanks and regards

________________________________
From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
Sent: Monday, 8 October 2012, 22:42
Subject: Re: [rt-users] relations between reminder and ticket

any one have came across this :(



________________________________
From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
Sent: Tuesday, 25 September 2012, 13:06
Subject: Re: [rt-users] relations between reminder and ticket

Hi I am trying find why this is hapening "Couldn't find Ticket for reminder 2087. Please contact administrator." since I have put the cleanup scripts and they workes when I do testing. But once in a while I get this error on the dash board. What I do is log in to the DB and make it resolved

I have been going through the DB and unable to find the relation between the ticks and treminders

Thanks and Best Regards

________________________________
From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
Sent: Thursday, 20 September 2012, 14:14
Subject: [rt-users] relations between reminder and ticket

Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder

Thanks and Regards


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