[rt-users] can't automatically set ticket owner

Greg Donald gdonald at gmail.com
Sat Nov 17 17:39:51 EST 2012

I'm trying to set a ticket owner automatically.  I found this howto
but it doesn't work:


I changed my %owners = ( 'hardware' => 'joe',); to my queue and user,
but the ticket remains unassigned.  I'm not seeing any error messages
in my Apache logs or in my mail.log.  How can I see what's wrong?

I'm using RT 4.0.4, on Ubuntu 12.04 with mod_perl2 and Perl 5.14.2.


Greg Donald

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