[rt-users] RT 4.0.8 still not receiving incoming tickets via email on ubuntu

testwreq wreq testwreq at gmail.com
Wed Nov 21 10:23:37 EST 2012

Thank you for this explanation.

On Wed, Nov 21, 2012 at 4:31 AM, Tim Cutts <tjrc at sanger.ac.uk> wrote:

> On 20 Nov 2012, at 20:41, testwreq wreq <testwreq at gmail.com> wrote:
> > Hi, It was our configuration in sendmail. Once configured correctly, the
> mail is working.
> >
> > I agree with the pitfalls involved using sendmail MTA.
> > I would like to know more about fetchmail. What is fetchmail? Do I have
> to configure sendmail to use fetchmail?
> > We have rt, rt-web, rt-linux, rt-email addresses in exchange. I would
> prefer mail to be sent directly from anywhere to any of these addresses and
> vice-a-versa, and the communication recorded in RT.
> Since you now have it working with direct transmission of the email from
> your Exchange server to RT, I'd leave it alone; it's the best solution in
> general, because it means new messages to tickets will enter RT immediately
> that Exchange sees them, whereas using fetch mail adds a delay.
> Fetchmail is basically just a standard POP or IMAP client which fetches
> mail (obviously) and inserts it into a local mail transfer agent (i.e. a
> local copy of sendmail).  This is usually done by people who have no
> control or influence on the configuration of their mail server, and so
> can't arrange for delivery to be made directly, and all they have is an
> account on the mail server from which they can download mail.
> So, when using fetchmail, you still have to configure your local sendmail
> copy to deliver the mail to rt-mailgate correctly, that part doesn't
> change.  The difference is how the mail gets from your mail server to RT.
>  With fetchmail, it's periodically downloaded using something like POP or
> IMAP.  Without fetchmail, it's sent directly to your  RT server's sendmail
> by SMTP.  fetchmail has to be run from cron every few minutes, so there's
> always a small delay when using that method before replies to tickets will
> be seen in RT.
> Tim
> --
>  The Wellcome Trust Sanger Institute is operated by Genome Research
>  Limited, a charity registered in England with number 1021457 and a
>  company registered in England with number 2742969, whose registered
>  office is 215 Euston Road, London, NW1 2BE.
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