[rt-users] User remote ticket ID on title

[Thomas Lau]

Dear All,

May I know what's the best method to avoid user remove ticket ID on title during email forwarding?

Is that possible to insert a random string into email content at the end of email which generate by each ticket? So that RT could capture and match the string even the email being forward.

Please advise.

Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T  +852 3555 2217     F  +852 3555 2222      M  +852 9880 1217
Hong Kong   .   Singapore   .   Tokyo

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