[rt-users] RT 4.0.8 still not receiving incoming tickets via email on ubuntu

[testwreq wreq]

I used sendmail command locally on the Rt server to send mail to rt4. I am
unable to see the ticket generated in the RT interface. These are from
mail.log on the RT server.
Nov 20 09:43:18 rt4 sendmail[23208]: qAKEhIs6023208: from=wreq, size=34,
class=0, nrcpts=1, msgid=<201211201443.qAKEhIs6023208 at rt4.sc.sbu.edu>,
relay=wreq at localhost
Nov 20 09:43:18 rt4 sm-mta[23209]: qAKEhIl0023209: from=<wreq at rt4.sc.sbu.edu>,
size=347, class=0, nrcpts=1, msgid=<
201211201443.qAKEhIs6023208 at rt4.sc.sbu.edu>, proto=ESMTP, daemon=MTA-v4,
relay=localhost [127.0.0.1]
Nov 20 09:43:18 rt4 sendmail[23208]: qAKEhIs6023208: to=rt4 at sc.sbu.edu,
ctladdr=wreq (10007/10007), delay=00:00:00, xdelay=00:00:00, mailer=relay,
pri=30034, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent
(qAKEhIl0023209 Message accepted for delivery)
Nov 20 09:43:18 rt4 sm-mta[23211]: STARTTLS=client, relay=edge1.sc.sbu.edu.,
version=TLSv1/SSLv3, verify=FAIL, cipher=AES128-SHA, bits=128/128
Nov 20 09:43:19 rt4 sm-mta[23211]: qAKEhIl0023209: to=<rt4 at sc.sbu.edu>,
ctladdr=<wreq at rt4.sc.sbu.edu> (10007/10007), delay=00:00:01,
xdelay=00:00:01, mailer=esmtp, pri=120347, relay=edge1.sc.sbu.edu.
[130.245.9.210], dsn=2.0.0, stat=Sent (<
201211201443.qAKEhIs6023208 at rt4.sc.sbu.edu> [InternalId=2648267] Queued
mail for delivery)

Does this mean that the mail does not get from the local RT mail server to
rt-mailgate and then RT itself?  What should be done to fix this?

When I send email to rt4 using exchange, then it does not reach the server
mail.log.

Thanks a bunch.
On Mon, Nov 19, 2012 at 3:30 PM, Thomas Sibley <trs at bestpractical.com>wrote:

> On 11/19/2012 12:27 PM, testwreq wreq wrote:
> > We are a small setup. I would like to avoid setting up the extra fetch
> > mail step. All outgoing emails from RT server are working. Emails sent
> > into RT from exchange server (inbound via email) are not working. They
> > are not reaching the RT server.
> >
> > Any ideas about troubleshooting this will be appreciated.
>
> Read your local RT mail server logs, and provide them to the list if you
> don't know what's happening.
>
> Read your Exchange server logs.
>
> Confirm that mail gets from Exchange to the local RT mail server.  If
> not, fix that.
>
> Confirm that mail gets from the local RT mail server to rt-mailgate and
> then RT itself.  Test by sending mail locally on the RT server using
> /usr/sbin/sendmail.
>
> --------
> We're hiring! http://bestpractical.com/jobs
>
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