[rt-users] RT 4.04 // automatically re-open resolved tickets that are replied to and assign to nobody

Joachim Thuau JThuau at spacex.com
Thu Nov 22 15:20:52 EST 2012

It might just be a typo (targetObj? Replace with ticketObj?)


On Nov 22, 2012, at 10:57 AM, "vmos" <pcbadger at gmail.com> wrote:

> Good afternoon, as I'm sure you know RT has a feature wherby if somebody
> replies to a ticket that has already been resolved, it gets automatically
> re-opened.
> That's grand, but I want to add a function so that if such a ticket does get
> re-opened, it also gets assigned to nobody, so that it goes back in to the
> general queue. 
> I've tried modifying the existing auto-open function in global scripts by
> changing the action to user defined, but I've been having some trouble 
> I've put this (and similar) in the custom action cleanup code
> $self->TicketObj->SetOwner( $RT::Nobody->id );
> $self->TargetObj->SetStatus('open');
>  return 1;
> but all it ever does is re-open the ticket. I can't even seem to break it,
> never mind get it to do what I want.
> Cany anyone point me in the right direction?
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