[rt-users] RT 4.04 // automatically re-open resolved tickets that are replied to and assign to nobody

[Thomas Sibley]

On 11/23/2012 01:43 AM, vmos wrote:
> I tried that thanks, but what's puzzling me is that if I take out the "
> $self->TargetObj->SetStatus('open');" it still opens the ticket, as if it's
> ignoring the user defined action

The User Defined code is only run if the Condition or Action is "User
Defined".  If you pick a built-in condition/action, the code you enter
is ignored and never run.