[rt-users] RT email address with server name

[Thomas Sibley]

On 11/21/2012 07:44 AM, testwreq wreq wrote:
> Our RT server is rt4 at sc.sbu.edu <mailto:rt4 at sc.sbu.edu>
>  
> When our external users send email to RT (rt4 at sc.sbu.edu
> <mailto:rt4 at sc.sbu.edu>) -> the mail from our exchange server gets
> forwarded to rt4 at rt4.sc.sbu.edu <mailto:rt4 at rt4.sc.sbu.edu> -> a message
> of communication is then created in RT
>  
> Wed Nov 21 09:26:59 2012Kate Rul - Ticket created[
> Subject:	test from kate
> Date:	Wed, 21 Nov 2012 14:27:08 +0000
> To:	
> 
> "RT4, Tracker" rt4 at rt4.sc.sbu.edu <mailto:rt4 at rt4.sc.sbu.edu>
> 
> From:	
> 
>  Kate Rulkrul at sc.sbu.edu <mailto:Rulkrul at sc.sbu.edu> 
> 
> When RT responds back to the request, the user who created the request,
> get the address  rt4 at rt4.sc.sbu.edu <mailto:rt4 at rt4.sc.sbu.edu>; Within
> RT can this address somehow be changed to rt4 at sc.sbu.edu
> <mailto:rt4 at sc.sbu.edu> because somewhere in the email flow, when users
> respond to the email, they are unable to directly deliver it to
> rt4 at rt4.sc.sbu.edu <mailto:rt4 at rt4.sc.sbu.edu>

Change your queue's correspond/comment addresses and check the globally
configured one in RT_SiteConfig.pm.