[rt-users] RT email address with server name

testwreq wreq testwreq at gmail.com
Wed Nov 21 10:44:30 EST 2012

Our RT server is rt4 at sc.sbu.edu

When our external users send email to RT (rt4 at sc.sbu.edu) -> the mail from
our exchange server gets forwarded to rt4 at rt4.sc.sbu.edu -> a message of
communication is then created in RT

Wed Nov 21 09:26:59 2012Kate Rul - Ticket created[
Subject: test from kateDate: Wed, 21 Nov 2012 14:27:08 +0000To:

"RT4, Tracker" rt4 at rt4.sc.sbu.edu

 Kate Rulkrul at sc.sbu.edu <Rulkrul at sc.sbu.edu>

When RT responds back to the request, the user who created the request, get
the address  rt4 at rt4.sc.sbu.edu; Within RT can this address somehow be
changed to rt4 at sc.sbu.edu because somewhere in the email flow, when users
respond to the email, they are unable to directly deliver it to
rt4 at rt4.sc.sbu.edu
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