[rt-users] Merging RT Installations

Kevin Falcone falcone at bestpractical.com
Tue Nov 27 12:21:04 EST 2012

On Mon, Nov 26, 2012 at 08:05:30PM -0800, Tim Gustafson wrote:
> We have a handful of RT installations on campus, and we'd like to
> merge them together, and we'd like to retain ticket history.  That
> means that we need a way to import tickets from one system to another,
> keeping in mind that there may be duplicate ticket numbers involved.
> We're OK with ticket numbers changing - that's unfortunate, but
> unavoidable.
> Is there any tool that allows us to import all the tickets (and
> comments, attachments, queues, groups, users, etc) from one RT system
> to another?

There isn't currently a released tool for this.
We've been working on something and testing it out with a few clients
and expect that it will ship with 4.2.

If you need this prior to the public release, I can point you at the
right people to figure it out.

-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 235 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20121127/77296d37/attachment.sig>

More information about the rt-users mailing list