[rt-users] Merging RT Installations

Kevin Falcone falcone at bestpractical.com
Tue Nov 27 21:40:43 EST 2012


On Tue, Nov 27, 2012 at 03:25:05PM -0500, testwreq wreq wrote:
>    We have a similar situation where we want to import our open tickets from the current 3.8.2
>    sytem to the new 4.0.8 installation. Is there a script that can help do that?

That sounds like you want a simple upgrade.
Have you reviewed the upgrading process documentation?
It's covered in the README and UPGRADING-4.0 available from here
http://bestpractical.com/rt/docs/latest/

and written about here

http://blog.bestpractical.com/2011/07/upgrading-to-rt-4.html

-kevin
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