[rt-users] Merging RT Installations

testwreq wreq testwreq at gmail.com
Tue Nov 27 15:25:05 EST 2012


We have a similar situation where we want to import our open tickets from
the current 3.8.2 sytem to the new 4.0.8 installation. Is there a script
that can help do that?

On Tue, Nov 27, 2012 at 1:19 PM, Tim Gustafson <tjg at soe.ucsc.edu> wrote:

> > There isn't currently a released tool for this.
> > We've been working on something and testing it out with a few clients
> > and expect that it will ship with 4.2.
> >
> > If you need this prior to the public release, I can point you at the
> > right people to figure it out.
>
> What's the planned release date for 4.2?  I think I can hold off
> importing the old data for a few months, but probably not more than 3
> months.
>
> --
>
> Tim Gustafson
> tjg at soe.ucsc.edu
> 831-459-5354
> Baskin Engineering, Room 313A
> --------
> We're hiring! http://bestpractical.com/jobs
>
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