[rt-users] How to name a custom field?

Kevin Falcone falcone at bestpractical.com
Wed Nov 28 12:18:16 EST 2012

On Wed, Nov 28, 2012 at 09:49:54PM +0800, tkdchen wrote:
>    I'm using REST API to create a ticket. And see that I can pass CF_<CustomFieldField>:
>    <FieldValue> to create custom field for that new ticket. However, when I pass

Actually, you want CF.{EmailAddress} or the old old style of
CF-EmailAddress.  I'm not aware of CF_EmailAddress being valid in any
part of RT.  If you found this documented on the wiki, I'd appreciate
it if you fixed the documentation there.


>    "CF_EmailAddress: [1]tester at company.com" as the part of post data, my company's RT tell me
>    EmailAddress is not valid. I searched from Internet and no document has more detail about
>    this. Please give me guide. Thanks!
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