[rt-users] How to name a custom field?

tkdchen qcxhome at gmail.com
Thu Nov 29 00:42:34 EST 2012

On Thu, Nov 29, 2012 at 1:18 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Wed, Nov 28, 2012 at 09:49:54PM +0800, tkdchen wrote:
> >    I'm using REST API to create a ticket. And see that I can pass
> CF_<CustomFieldField>:
> >    <FieldValue> to create custom field for that new ticket. However,
> when I pass
> Actually, you want CF.{EmailAddress} or the old old style of
> CF-EmailAddress.  I'm not aware of CF_EmailAddress being valid in any
> part of RT.  If you found this documented on the wiki, I'd appreciate
> it if you fixed the documentation there.
CF.{EmailAddress}: qcxhome at gmail.com
Above line is included in the post data, and RT still tells me EmailAddress
is an invalid custom field name.

> -kevin
> >    "CF_EmailAddress: [1]tester at company.com" as the part of post data,
> my company's RT tell me
> >    EmailAddress is not valid. I searched from Internet and no document
> has more detail about
> >    this. Please give me guide. Thanks!
> --------
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A Python developer living in Beijing
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