[rt-users] Request Tracker 4.0.4 via Apt-get on Ubuntu 12.04 - Apache Errors

[mutaahir]

Hi All,

I am still having problems in trying to run request tracker on my linode
vps with ubuntu 12.04. I have other php scripts installed in /var/www

RT is installed in : /etc/request-tracker4/
 /usr/share/request-tracker4/

following are the errors when I try to browse to "http://mydomain.com/rt"

-----------------------------
[Wed Nov 28 18:42:52 2012] [warn] FastCGI: server
"/usr/share/request-tracker4/libexec/rt-server.fcgi" has failed to remain
running for 30 seconds given 3 attempts, its restart interval has been
backed off to 600 seconds
[Wed Nov 28 18:47:52 2012] [warn] FastCGI: server
"/usr/share/request-tracker4/libexec/rt-server.fcgi" has failed to remain
running for 30 seconds given 3 attempts, its restart interval has been
backed off to 600 seconds
[Wed Nov 28 18:47:52 2012] [warn] FastCGI: server
"/usr/share/request-tracker4/libexec/rt-server.fcgi" restarted (pid 4894)
[Wed Nov 28 18:47:53 2012] [warning]: Constant subroutine
Plack::Handler::FCGI::RUNNING_IN_HELL redefined at /usr/share/perl/5.14/
constant.pm line 136. (/usr/share/perl/5.14/constant.pm:136)
[Wed Nov 28 18:47:53 2012] [warning]: Subroutine new redefined at
/usr/share/perl5/Plack/Handler/FCGI.pm line 13.
(/usr/share/perl5/Plack/Handler/FCGI.pm:13)
[Wed Nov 28 18:47:53 2012] [warning]: Subroutine run redefined at
/usr/share/perl5/Plack/Handler/FCGI.pm line 29.
(/usr/share/perl5/Plack/Handler/FCGI.pm:29)
[Wed Nov 28 18:47:53 2012] [warning]: Subroutine _handle_response redefined
at /usr/share/perl5/Plack/Handler/FCGI.pm line 158.
(/usr/share/perl5/Plack/Handler/FCGI.pm:158)
[Wed Nov 28 18:47:53 2012] [warning]: Subroutine daemon_fork redefined at
/usr/share/perl5/Plack/Handler/FCGI.pm line 188.
(/usr/share/perl5/Plack/Handler/FCGI.pm:188)
[Wed Nov 28 18:47:53 2012] [warning]: Subroutine daemon_detach redefined at
/usr/share/perl5/Plack/Handler/FCGI.pm line 193.
(/usr/share/perl5/Plack/Handler/FCGI.pm:193)
[Wed Nov 28 18:47:53 2012] [crit]: Something went wrong while trying to run
RT's standalone web server:
        Undefined subroutine &FCGI::FAIL_ACCEPT_ON_INTR called at
/usr/share/perl5/Plack/Handler/FCGI.pm line 51.
(/usr/share/request-tracker4/lib/RT.pm:351)
Something went wrong while trying to run RT's standalone web server:
        Undefined subroutine &FCGI::FAIL_ACCEPT_ON_INTR called at
/usr/share/perl5/Plack/Handler/FCGI.pm line 51.
[Wed Nov 28 18:47:53 2012] [warn] FastCGI: server
"/usr/share/request-tracker4/libexec/rt-server.fcgi" (pid 4894) terminated
by calling exit with status '255'
[Wed Nov 28 18:47:53 2012] [warn] FastCGI: server
"/usr/share/request-tracker4/libexec/rt-server.fcgi" has failed to remain
running for 30 seconds given 3 attempts, its restart interval has been
backed off to 600 seconds

[Wed Nov 28 18:54:02 2012] [crit]: Something went wrong while trying to run
RT's standalone web server:
        Undefined subroutine &FCGI::FAIL_ACCEPT_ON_INTR called at
/usr/share/perl5/Plack/Handler/FCGI.pm line 51.
(/usr/share/request-tracker4/lib/RT.pm:351)
Something went wrong while trying to run RT's standalone web server:
        Undefined subroutine &FCGI::FAIL_ACCEPT_ON_INTR called at
/usr/share/perl5/Plack/Handler/FCGI.pm line 51.
[Wed Nov 28 18:54:02 2012] [warn] FastCGI: server
"/usr/share/request-tracker4/libexec/rt-server.fcgi" (pid 5104) terminated
by calling exit with status '255'
[Wed Nov 28 18:54:02 2012] [warn] FastCGI: server
"/usr/share/request-tracker4/libexec/rt-server.fcgi" has failed to remain
running for 30 seconds given 3 attempts, its restart interval has been
backed off to 600 seconds

-----------------------------

I am not able to resolve these, I have checked all perl dependencies are
installed. I disabled the GnuGPG in a config file and it removed some
errors from apache error log.

Following is the entry I have in my /etc/apache2/sites-available/default
file :

AddDefaultCharset UTF-8
FastCgiServer /usr/share/request-tracker4/libexec/rt-server.fcgi -processes
5 -idle-timeout 300
#FastCgiServer /usr/share/request-tracker4/libexec/rt-server.fcgi
-initial-env RT_SITE_CONFIG=/etc/request-tracker4/RT_SiteConfig.pm
Alias /rt/NoAuth/images/ /usr/share/request-tracker4/html/NoAuth/images/
ScriptAlias /rt /usr/share/request-tracker4/libexec/rt-server.fcgi

        <Location /rt>
            Order allow,deny
            Allow from all

            Options +ExecCGI
            AddHandler fastcgi-script fcgi
        </Location>

Will be grateful if someone could assist in getting this up and running. I
have followed / read various how-tos etc but I am not much knowledgeable
about perl.

Kind regards
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