[rt-users] On Correspond - Open ticket

[Nick Fennell]

Hi All,

I have a Scrip defined as follows;

Description: On correspond Open Ticket
Condition: On Correspond
Action: Open Tickets
Template: Global template: Blank
Stage: TransactionCreate

This worked on RT3.8.8 but now doesn't work on RT4.0.8

The only item of relevance I can see in the log file;

{{{
Skipping Scrip #1 because it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:237)
}}}

Any ideas?

Thanks.
-- 
Nick Fennell
ApplianSys Support Team Leader

ApplianSys Limited
University of Warwick Science Park
Business Innovation Centre
Harry Weston Road
Coventry CV3 2TX

t: +44 (0) 870 7707 789
s: nick-fennell
www.appliansys.com

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