[rt-users] On Correspond - Open ticket

Nick Fennell nick.fennell at appliansys.com
Fri Nov 30 07:54:26 EST 2012

Hi All,

I have a Scrip defined as follows;

Description: On correspond Open Ticket
Condition: On Correspond
Action: Open Tickets
Template: Global template: Blank
Stage: TransactionCreate

This worked on RT3.8.8 but now doesn't work on RT4.0.8

The only item of relevance I can see in the log file;

Skipping Scrip #1 because it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:237)

Any ideas?

Nick Fennell
ApplianSys Support Team Leader

ApplianSys Limited
University of Warwick Science Park
Business Innovation Centre
Harry Weston Road
Coventry CV3 2TX

t: +44 (0) 870 7707 789
s: nick-fennell

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