[rt-users] On Correspond - Open ticket

[Nick Fennell]

Actually, some additional information to this.

The scrip may in fact be working but from the opposite way to what I want/expect.

When customer correspondence is received, the ticket status (on a resolved ticket) is set to Open.

However, what I want is when correspondence is added to a ticket with status = New, set it to Open.

-- 
Nick Fennell
ApplianSys Support Team Leader

ApplianSys Limited
University of Warwick Science Park
Business Innovation Centre
Harry Weston Road
Coventry CV3 2TX

t: +44 (0) 870 7707 789
s: nick-fennell
www.appliansys.com

Our sales team sells by referral:
Less time looking for customers, more time looking after them

Subscribe: http://eepurl.com/ibKtY

On 30 Nov 2012, at 12:54, Nick Fennell <nick.fennell at appliansys.com> wrote:

> Hi All,
> 
> I have a Scrip defined as follows;
> 
> Description: On correspond Open Ticket
> Condition: On Correspond
> Action: Open Tickets
> Template: Global template: Blank
> Stage: TransactionCreate
> 
> This worked on RT3.8.8 but now doesn't work on RT4.0.8
> 
> The only item of relevance I can see in the log file;
> 
> {{{
> Skipping Scrip #1 because it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:237)
> }}}
> 
> Any ideas?
> 
> Thanks.
> -- 
> Nick Fennell
> ApplianSys Support Team Leader
> 
> ApplianSys Limited
> University of Warwick Science Park
> Business Innovation Centre
> Harry Weston Road
> Coventry CV3 2TX
> 
> t: +44 (0) 870 7707 789
> s: nick-fennell
> www.appliansys.com
> 
> Our sales team sells by referral:
> Less time looking for customers, more time looking after them
> 
> Subscribe: http://eepurl.com/ibKtY
> 

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