[rt-users] How to name a custom field?

Gerard FENELON (EVE) gfenelon at eve-team.com
Fri Nov 30 08:00:13 EST 2012

It is the other way round :
1- you define CustomFields
2- then you apply them to Queues
3- only then, you may create tickets with values in those CustomFields.


On 2012-11-30 05:16, tkdchen wrote:
> Hi,
> EmailAddress is just for testing the creation of custom field, not for 
> other purpose. As what you mentioned, if I create a new ticket with 
> custom fields, that custom fields should be defined in the 
> /Admin/CustomFields/index.html first. Am I right? Thanks!
> Chenxiong Qi
> On Fri, Nov 30, 2012 at 11:30 AM, Kevin Falcone 
> <falcone at bestpractical.com <mailto:falcone at bestpractical.com>> wrote:
>     On Fri, Nov 30, 2012 at 10:09:06AM +0800, qcxhome at gmail.com
>     <mailto:qcxhome at gmail.com> wrote:
>     >    Thanks for your guide. I just checked our RT system , the URI
>     /Admin/CustomFields/index.html
>     >    lists all predefined custom fields. Is it possible to set
>     some application-specific custom
>     >    fields that are not predefined in /Admin/CustomFields/index.html.
>     There are no predefined custom fields in RT.
>     Anything you see on that page is by definition an application-specific
>     custom field.
>     You make more by clicking on Create.
>     As Gerald asked, it's still relevant to know why you have a custom
>     field named Email Address.  Normally Email Addresses would be stored
>     on a Requestor or Cc or some other User.
>     -kevin

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