Hi all, How can I create a queue where no ticket can be close ? But can be deleted, rejected. Regards. JAS -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 xmpp: jas at obspm.fr Heure local/Local time: mar 2 oct 2012 15:00:21 CEST