[rt-users] Don't want close ticket queue.

[Kevin Falcone]

On Tue, Oct 02, 2012 at 03:01:02PM +0200, Albert Shih wrote:
> How can I create a queue where no ticket can be close ? But can be deleted,
> rejected.

Custom lifecycle?
http://bestpractical.com/rt/docs/latest/RT_Config.html#Lifecycles

-kevin
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