[rt-users] Frequent e-mail changes and LDAP authentication

Stemen, Andrew Michael amstemen at co.fairfield.oh.us
Thu Oct 4 10:33:33 EDT 2012

Using RT::Authen::ExternalAuth and RT::Extension::LDAPImport simultaneously will solve this problem -- which is exactly what I do.

Andrew Michael Stemen
Fairfield County Information Technology
amstemen at co.fairfield.oh.us

Sending an email just to say "thanks"? Please reconsider - disk space isn't free. 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Marko Cupac
Sent: Thursday, 04 October, 2012 03:57
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Frequent e-mail changes and LDAP authentication

Dear list readers,

My RT setup serves around 300 users, authenticated currently from
single LDAP (Microsoft AD) with RT::Authen::ExternalAuth. Users are
mosly autocreated on e-mail submission. Only LDAP users can submit
tickets. Our group consists of 12 companies, and our users have one of
12 e-mail addresses.

Lately we have a lot of user migration between companies which causes
change of their addresses. As a consequence, users who have their
e-mail changed (from name.surname at company1.tld to
name.surname at company2.tld) can no longer submit ticket by e-mail (as it
is not recognized by RT). Line in log looks like this:

Oct  3 08:17:34 rsbgyucnix02 RT: Couldn't load user
'name.surname at company1.tld'.giving up
(/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:1023) Oct
3 08:17:34 rsbgyucnix02 RT: User  'name.surname at company1.tld' could
not be loaded in the mail gateway

For now I am changing their addresses in RT manually, as
RT::Authen::ExternalAuth apparently does not update users' e-mail. Is
there a better method? Can I use RT::Authen::ExternalAuth and
RT::Extension::LDAPImport from cron simultaneously? Or should I switch
to RT::Extension::LDAPImport?

Thank you in advance,


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