[rt-users] share dashboard with a group

[Kenneth Crocker]

First of all, you cannot save/share a search/dashboard for a group unless
you are a member of that group. If you are an admin with the correct
privileges, you can set the privileges for that group to allow them to
see/load/modify that search/dashboard.

If you don't want to be a member of a bunch of groups, but want to create
searches/dashboards for them, then join them, create/save those
searchs/dashboards, set the privileges, then get out of that group.

Queue and ticket and Custom field privileges are not the same as group
privileges, so being an admin does NOT make you a member of any group and
therefore group privileges and searchs and dashboards and such can only be
done when you make yourself a member of that particular group.

Hope this helps.

Kenn

On Fri, Oct 5, 2012 at 10:09 AM, Asanka Gunasekera <
asanka_gunasekera at yahoo.co.uk> wrote:

> hi Glenn, is seem when the person who trying to create the dash for the
> group needs to be in that group for it to appear under "Privacy"
>
> Thanks and Best Regards
>
>
>   ------------------------------
> *From:* Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
> *To:* Glenn E. Sieb <gsieb at efashionsolutions.com>; "
> rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
> *Sent:* Friday, 5 October 2012, 22:14
>
> *Subject:* Re: [rt-users] share dashboard with a group
>
> Hi Glenn I am using RT 4 and I am trying to create group dash boards using
> root account and I am unable to see any option as you mentioned attached is
> an screen print
>
>
> Thanks and Best Regards
>
>
>   ------------------------------
> *From:* Glenn E. Sieb <gsieb at efashionsolutions.com>
> *To:* "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
>
> *Sent:* Thursday, 4 October 2012, 0:26
> *Subject:* Re: [rt-users] share dashboard with a group
>
> On 10/03/2012 02:07 PM, Asanka Gunasekera wrote:
> > Hi Albert, this document does not tell you how to create the shared
> dashboard :(
> >
> Save it as a dashboard for that group.
>
> When you click "Home/New Dashboard" see "Privacy"? That's the important
> bit. If you have rights to create dashboards for that group, you should see
> it in the dropdown list.
>
> --Glenn
>
> -- Glenn E. Sieb
> System Administrator
> +1 201 809-4958
>
> eFashionSolutions
> 80 Enterprise Avenue South
> Secaucus, NJ 07094
>
>
> --------
> Final RT training for 2012 in Atlanta, GA - October 23 & 24
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>
>
> --------
> Final RT training for 2012 in Atlanta, GA - October 23 & 24
>   http://bestpractical.com/training
>
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